Privacy Policy

Effective Date: 01-01-2025
Last Updated: 09-15-2025

Compulocks Group (“Compulocks”, “we”, “our”, “us”) is committed to maintaining the privacy and protection of the personal data of visitors, customers, and other individuals who interact with us (“user”, “you”). This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, including but not limited to maclocks.eu, maclocks.uk (collectively, the “Website”).

This policy applies globally, with additional provisions for residents of the European Union (EU), European Economic Area (EEA), as required by applicable law.

By using our Website, you agree to the terms of this Privacy Policy and our Cookie Policy.

1. What This Privacy Policy Covers

What personal and non-personal information we collect.
How and why we use this information.
The legal bases for processing your data (where required by law).
How we share information and with whom.
Your rights and choices.
How we secure and retain your data.

2. Information We Collect

2.1 Personal Information
Information that can identify you directly or indirectly, such as:

Name, email address, telephone number, company name, job title.
Account login details.
Order, billing, shipping, and payment details (payment information is processed by trusted third-party providers: Braintree, Stripe).
IP address, approximate location, and online identifiers.
Device information (hardware model, operating system, browser type, unique device identifiers such as advertising IDs).
Location information (derived from IP address or, if enabled, device-based location services)

2.2 Non-Personal Information
Information that does not directly identify you, such as:

Session duration, pages visited, and navigation patterns.
Aggregated analytics data.
Cross-device tracking data (when consented) to improve personalization and marketing relevance.

3. How We Collect Information
We collect information when you:

Create an account.
Purchase products through our Website.
Use our HubSpot-based offline quote and payment system.
Contact us via online chat, email, phone, or forms.
Subscribe to our newsletter or marketing communications.
Interact with our Website and consent to cookies or tracking technologies.
Provide data as a non-customer (e.g., newsletter signup, live chat, product inquiry).
Engage with us via third-party platforms (e.g., HubSpot, analytics, social media).

4. How We Use Your Information & Legal Bases

Purpose	Examples	Legal Basis (GDPR)
Provide Services & Fulfill Contracts	Process orders, manage accounts, deliver products, provide customer support.	Contractual necessity
Improve & Develop Services	Surveys, research, testing, analytics, updating content.	Legitimate interest
Security & Fraud Prevention	Authenticate identity, prevent unauthorized access, monitor and investigate fraud/security incidents.	Legitimate interest
Personalization & Marketing	Tailored recommendations, promotional content, cross-device personalization, remarketing (where consented)	Consent (non-essential cookies/marketing), Legitimate interest (existing customers)
Customer Communications	Service-related notices (mandatory) and marketing emails (optional with opt-in/opt-out).	Contractual necessity (service-related), Consent (marketing)
Legal Compliance	Respond to lawful requests, maintain tax/accounting records, comply with applicable laws.	Legal obligation

5. Sharing Your Information

We may share your personal data with:

Compulocks Group Companies – to process orders and deliver services relevant to your region.
Payment Processors – including Braintree, Stripe, Klarna, PayPal, and HubSpot Payments which securely handle all payment transactions. We do not store full credit card details; instead, payment information is tokenized and processed directly by these providers. To help prevent fraud, we may use security tools such as 3D Secure (3DS), address verification, and similar authentication technologies.
Service Providers – including website hosting, IT support, CRM platforms (e.g., HubSpot) and marketing/email services.
Shipping & Logistics Partners – such as FedEx, DHL, UPS, and other regional delivery providers, in order to fulfill and deliver your orders.
Analytics & Advertising Providers – including Google Analytics, HubSpot, and similar tools, to help us improve our services and personalize marketing (subject to your consent where required).
Legal Obligations – to comply with applicable laws, regulations, or court orders.
Special Cases – to prevent fraud, protect safety, enforce our rights, or in connection with business transactions (e.g., merger, acquisition, or sale of assets).

International transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) where required.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the Website functions properly (essential cookies).
Analyze Website performance (analytics cookies).
Personalize content and advertising, including cross-device marketing (marketing cookies, only with consent).

You can control your preferences via our cookie consent banner (powered by Amasty) and your browser settings. For details, see our [Cookie Policy].

7. Your Rights

For EU/UK/EEA Residents (GDPR/UK GDPR)

Access, correct, or delete your personal data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Object to automated decision-making.
File a complaint with your local supervisory authority.

For All Users

Unsubscribe from marketing communications at any time (unsubscribe link or by contacting us).
Service-related communications (order updates, account notices, legal obligations) are mandatory.

8. Data Security

We use industry-standard technical, administrative, and physical safeguards, including:

Encryption in transit.
Restricted access on a need-to-know basis.
Regular risk assessments and monitoring of third-party providers (e.g., Stripe, Braintree, HubSpot).

- In the unlikely event of a data breach that affects your personal data, we will notify you without undue delay and, where legally required, notify relevant supervisory authorities within the timelines required by law (e.g., within 72 hours under GDPR/UK GDPR). Notification may include email, website notice, or other direct communication methods.

- No system is 100% secure, but we continuously review and enhance our safeguards.

9. Data Retention

We retain your personal data only as long as necessary to:

Provide services and fulfill contracts.
Comply with legal obligations (e.g., tax/accounting).
Resolve disputes and enforce agreements.
Support analytics and product development.
Maintain marketing subscriptions (until you withdraw consent).

Examples:

Analytics logs: retained briefly unless required for security.
Marketing data: retained until you unsubscribe or withdraw consent.
Account/order data: retained as required by law.

10. Children’s Privacy

Our Website and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children. If such data is discovered, we will promptly delete it.

11. Policy Updates

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Effective Date.”
If changes materially affect your rights, we will notify you directly (e.g., by email or notice on our Website).

12. Contact Us

Email: [email protected]
Postal Address:
Compulocks Group
Posag 7 Panien 1,
Warsaw, 02-495,
Poland

13. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, USA.
For EU/EEA residents, this does not limit your rights under GDPR.